Latest Shouts In The Shoutbox -- View The Shoutbox · Rules Collapse  

Add Reply
New Topic
New Poll

 Faults Australia’s top-selling utes
 Posted: Jul 13 2018, 09:37 AM

Supremo Poster

Group: Admin
Posts: 13147
Member No.: 1
Joined: 20-July 11

Status: Online
Rep: 47 pts

Secret documents reveal true extent of mechanical faults with some of Australia’s top-selling utes
user posted image

Toyota dealers are also trying to repair faulty drive shafts — if customers complain — on the first visit by machining them. If the transmission thump continues, HiLux owners will get a new “rear propeller shaft slide joint”, but only on the second visit back to the dealer.

In a statement to News Corp, Toyota Australia apologised for the inconvenience to affected customers and confirmed the above technical issues are being addressed.

The company urged owners who encounter these faults to “immediately contact their nearest dealer, who will investigate further and provide support and transport assistance as required”.

The Ford Ranger — the second best-seller behind the HiLux — is also far from fault-free.

Ford has replaced complete engines in a number of near-new Ranger utes after News Corp Australia intervened on behalf of concerned owners.

On certain Ranger utes there are also known faults with intercooler pipes splitting, rear main oil seals leaking and harsh transmission shifts, for which Ford has introduced running changes. Ford is yet to disclose the cause of the catastrophic engine failures, which were initially diagnosed as being caused by poor quality fuel.

As with Toyota, however, only customers who complain get their vehicles fixed.

user posted image
The Ford Ranger (left) and Toyota HiLux (right) both have their fair share of confidential dealer fixes

The exception is a recall on certain Ford Ranger and Mazda BT-50 utes to fit a heat shield near the diesel particulate filter after 24 examples caught fire when driving over long grass.

Ford and Mazda issued a safety warning even before they had the parts available, to notify owners of the danger heading into last summer. Both brands have since commenced recalls after notifying customers.

Nissan dealers revealed the Navara ute can leak engine and transmission oil but say the problem isn’t widespread.

Holden service technicians say some Colorado utes use excessive oil and to date there is no fix.

Isuzu owners have discovered cracks under the bonnet — near the suspension tower — in a number of current generation D-Max utes. Investigations are ongoing; some customers may be unaware of the potential flaw.

As News Corp’s motoring feature story reveals this week, there are widespread faults with most of Australia’s top-selling brands.

However the information is kept secret and next to impossible for potential buyers to discover without a friend in the trade.

The car industry collects data on quality, reliability and faults to compare with rivals — but that information is not shared with the public, unlike in the US.

Most brands won’t release their internal quality figures, citing confidentiality agreements.

Two brands in the Top 10 said they are open to the idea of opening their books — but will only share the comparative quality data if other manufacturers do so.

The ACCC has recommended that technical information should be more easily accessible to independent mechanics — including dealer service bulletins about known widespread faults.

“Dealer service bulletins are shared with independent mechanics in Europe and North America and under the ACCC’s recommendations the same data will soon be available here,” says Stuart Charity, the executive director of the Australian Automotive Aftermarket Association, representing 20,000 independent repairers.

The Federal Government is currently working on the rollout of the mandatory shared technical information scheme, but is yet to announce when it will be introduced.

“The sharing of technical service bulletins are essential to the scheme … these are known faults and fixes,” says Mr Charity. “Independent repairers are currently spending hours trying to troubleshoot faults that the car company is already aware of.”

The AAAA says car owners are “entitled to know of any issues or defects with their vehicle”.

“Without this transperancy there’s no incentive for car companies to improve their vehicles,” he said. “Hopefully, car companies won’t be able to hide this repair information in the near future.”

A statement from the ACCC said: “Vehicle manufacturers and dealers are reminded that consumers have rights to repair, replacement and refund under the Australian Consumer Law (ACL) consumer guarantees, depending on the nature of the fault.

“For example, if a consumer’s ute fails to meet the consumer guarantee of acceptable quality (including that it is safe, durable and free from defects), then the supplier that sold the car (e.g. the dealer) can choose to repair the defect — assuming the defect can be fixed or resolved within a reasonable time.

“However, if such a repair is not done within a reasonable time, the consumer may request a free replacement ute, a refund, or seek a repair elsewhere and be able to recover the costs, as well as any ‘reasonably foreseeable’ loss or damage suffered as a result of the failure,” the ACCC wrote.

There seems to be a lot of dishonesty connected with the Automotive industry, eh?

Living In An Elected Dictatorship
Flin's opinions and comments reflect his perception of the facts and not necessarily reality
 Posted: Jul 13 2018, 10:32 AM


Group: Active Member
Posts: 1730
Member No.: 53
Joined: 13-March 12

Status: Offline
Rep: 11 pts

I believe that the Toyota Landcruiser ute (DXL V8 or V6.) has a few faults too. Something to do with the exhaust system, which is responsible for starting fires in paddocks. I think it is to do with some sort of dumping from the pollution gear???? It can be fixed by remapping the exhaust but that voids your warranty! Also the axle lengths are different, so the back wheels don’t track directly over the front tyre marks. The one thing it does have is lots of power, but only after remapping the exhaust. I’m sure you fellas know lots more about this and someone can give a coherent description of what goes on with it. I am told that all the other “farm utes” are rubbish for the job they are needed to do.
 Posted: Jul 13 2018, 11:41 AM

Dentus Chookus

Group: Featured Blogers
Posts: 9200
Member No.: 17
Joined: 17-January 12

Status: Offline
Rep: 144 pts

Two brands in the Top 10 said they are open to the idea of opening their books — but will only share the comparative quality data if other manufacturers do so.

I'll show you mine if you show me yours!

“If life were predictable it would cease to be life, and be without flavor.” - Eleanor Roosevelt

“All of life is peaks and valleys. Don’t let the peaks get too high and the valleys too low.” - John Wooden
 Posted: Jul 13 2018, 12:49 PM

Supremo Poster

Group: Moderators
Posts: 16602
Member No.: 3
Joined: 21-July 11

Status: Offline
Rep: 67 pts

The V8 Cruisers have a habit of burning out clutches. They have done so from when they fist hit the market and Toyota have still not put a heavier clutch in them.

Everybody is Willing:
Some are willing to work, the rest are willing to let them!

The older I get, the better I was.
 Posted: Jul 15 2018, 06:33 AM


Group: Active Member
Posts: 38
Member No.: 95
Joined: 30-June 18

Status: Offline
Rep: 1 pts

It makes u wonder if the new china ,Korean and Indian utes r that bad..... or do u hear of faults a lot more because they r new......
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:
Share this topic:
« Next Oldest | " Car News & Reviews" | Next Newest »

Topic Options
Add Reply
New Topic
New Poll